CDTs
The following appeals will be considered by the NBC:
Procedural Appeals:
If a candidate believes that any circumstance, event or procedure at the exam site had an adverse effect on their ability to successfully complete the examination, the Exam Proctor or the NBC Lead Examiner must be advised of the candidate's concerns before the candidate departs from the exam site. If a candidate is uncomfortable speaking with the Exam Proctor or the NBC Lead Examiner, the candidate may speak to the host representative or one of the other NBC Examiners. Either way, a written record must be created at the exam site. Any comments regarding circumstances, events or procedures at the exam site that are not logged while there will not be considered for appeal.
Candidates must also notify the NBC Headquarters in writing of their request for appeal within two (2) weeks of the exam date. The written request for appeal should include a detailed description of the event, circumstance, or procedure that affected the candidates' performance on the examination. No procedural appeals received later than two (2) weeks after the examination date will be considered.
The complaint and supporting information shall be reviewed to determine if unsatisfactory examination conditions did exist. Upon determination that a candidate did not have a "fair" opportunity to take the exam under acceptable conditions, a solution will be developed with the candidate based on the particular situation. If it is determined that the conditions were acceptable, the candidate has the option to appeal to the NBC Board of Trustees.
Grade Appeals:
All grade appeals for Comprehensive or Written Specialty exams must be filed by the candidate with the NBC, in writing, no later than two (2) weeks after the receipt of examination results. Grade appeals may be requested if the candidate feels there has been an error in the reporting or the reading of the answer sheets or if a candidate believes that there was an incorrect answer used in grading a specific question. The candidate should submit a written request for a score review to verify accuracy in the calculation of the grade, along with documentation of the alleged correct answer if applicable, to the NBC Headquarters no later than two (2) weeks after the receipt of examination results.
Candidates who take the Practical examination receive a detailed written report of the percentage grade assigned to each evaluated aspect of their exam materials. If a candidate feels there has been an error in reporting the percentage grade for one or more specific line items in the report, the candidate should submit a written request for a score review to verify accuracy in the calculation and reporting of the specific line item(s). This request should be filed by the candidate with the NBC, in writing, no later than two (2) weeks after the receipt of examination results.
Upon receipt of a written request for a grade appeal, the grades will be recalculated by hand and verified. Any contested questions will be reviewed. If a change is required, the NBC will alter the grade as appropriate. Either way, the candidate will be notified of the outcome as soon as a determination has been made.
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